TERMS, CONDITIONS & DISCLAIMER

No booking is final until full payment is received.

Itineraries may change without notice.

1st installment due now to secure your place. Payment in full required 90 days before departure.

Definitions
You, your, guest or passenger means the person who makes the booking or attends the tour.
Share basis – accommodation shared with other people
Force Majeure Event – means act of God, war, terrorism, fire, flood or any other extreme weather conditions, loss of power, epidemics or pandemics, industry disputes, slow-downs or other strike activities, riots or civil disturbances, acts of government, semi government or other authorities, inability to obtain necessary license or consent or delay caused by sub-contractors, supplies or other third parties (including telecommunications carrier), material shortages or other distribution to the Tour beyond our control.
 
Cancellation by you

If you need to cancel: Deposits may be refunded in the following manner on receipt of written notice:

Notification received 180 or more days prior to the start date:
- Refund less 50% of deposit paid or choose an alternative workshop/tour.

Notification received 90 - 180 or more days prior to the start date:
- Booking deposit is non-refundable

Notification received 0 - 90 days prior to the start date:
- Full payment is non-refundable
 

Please note: The Create Escape is not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of pleasure. If you choose an alternative workshop/tour and it is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative workshop/tour chosen is of a higher value then you will need to pay the difference in price.

Different fees may apply to airline tickets.

You are strongly advised to take out full travel insurance at the time of booking which will cover cancellation penalties in certain circumstances (Note: travel insurance will not cover a change of mind)

Cancellation by us

If we need to cancel. We reserve the right to cancel any trip before it is guaranteed to run, but will not cancel a tour less than 60 days before departure. A trip is guaranteed to run once it has reached the specified minimum number of participants. We will contact you a minimum of 60 days in advance to advise and full refund will be given. We reserve the right to cancel any trip, including a guaranteed trip, at any time prior to departure due to terrorism, natural disasters, political instability or other external events which make it nonviable to operate our planned schedule. If The Create Escape cancels a workshop/tour on which you are holding a fully paid booking you may choose between an alternative trip or a full refund. The company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as non-refundable flights, visas, vaccinations, or loss of pleasure, etc. If choosing an alternative workshop/tour of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative workshop/tour chosen is of a higher cost then you will pay the difference in that price.

Insurance

Travel insurance is mandatory for all participants. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We also recommend it covers cancellation, curtailment and loss of luggage and personal effects. We strongly recommend that you take out travel insurance at the time of your booking.

Proof of travel insurance is required before travel.

A free quote for insurance is available through our partner, World Nomad. >> Get Quote

Documentation

When travelling to our overseas events you must carry a passport and have obtained the appropriate visas and permits if necessary. Please ensure your passport is valid for at least 6 months beyond the duration of the workshop/tour. It is your responsibility to ensure that you are in possession of the correct visas for your holiday. The Create Escape cannot accept responsibility if you are refused entry to a country because you lack the relevant visa or permit documentation.

Disclaimer

The Create Escape teachers, hosts & organisers will take every possible care for your well-being on your workshop tour. However, you are required to fully disclose to the organisers any pre-existing health or medical conditions, recent surgery or illness, pregnancy (and medication you are required to be on by your doctor) or any other condition that may impact your participation.
In the event of more serious medical conditions a medical certificate may be required from your doctor supporting your participation on the workshop tour. This is to ensure that the facilitators can best support you and ensure your safety during the tour, eg the need to ensure adequate supplies of insulin in the case of diabetics.
Further, you agree to inform your group organisor and facilitator of any recent injury or illness or any other condition that may impact your participation on the tour.

Furthermore, whilst all care will be taken, it is the participants’ responsibility to arrange appropriate medical and travel insurance. The organisers cannot be held liable for the unreasonable expectations of participants on the trip. They cannot be held liable for disruption, accidents, sickness, inconveniences, cancellation or changes of events beyond their control. They will not be liable to or held responsible for any participant who commits an unlawful or illegal act in the destination country.

The organisers reserve the right to alter the teacher and itinerary or amend the schedule if it is necessary.

Whilst your care, safety and enjoyment will be taken into consideration you agree not to hold them or their agents liable for any acts or omissions and will not make any claim for damages.

Cancellation fees may apply - Please ask us for details.

Currency Exchange Variation 

In the event that a variation greater than -3% between the quoted exchange rate and bank sell exchange rate at date of departure shall be applied to the Buyer’s account resulting in an extra cost in the event of a less favourable rate.

IMPORTANT

  • Check your itinerary. Ensure that all names and titles are the same as in your passport. Check the accuracy of all dates and timings. Any errors on your documents will be your responsibility if not advised to your consultant now.
  • The price is only guaranteed when paid in full
  • We require a minimum deposit of  20% per person when booking.
  • Final payment is required not less than 6 weeks prior to departure unless otherwise stated. Some products must be paid in full at the time of booking.

TRAVELLERS CHECKLIST

  • Complete your travel insurance form and show us a copy via email. If you decline travel insurance you will be required to sign a disclaimer.
  • Ask your consultant if any visas are required for your destinations.
  • All passports must have a minimum of 6 months validity for most countries.
  • Vaccinations are required for travel to some countries. Please check with your local doctor or a specialist vaccination clinic.
  • Advise your consultant of any special requirements you may have, for example child meals, seating requests, medical requirements and so on.
  • Advise your air travel consultant of your frequent flyer numbers or enquire about any memberships.

Travel and Accommodation

The Create Escape is not itself a service provider, carrier or hotelier nor do we own aircraft, hotels or coaches. The flights, coach journeys, and other travel and hotel accommodation comprised in your holiday are provided by reputable service providers, carriers and hoteliers on their own conditions. It is important to note therefore that all bookings are subject to the terms and conditions and limitations imposed by the individual service provider, airlines, coach operators, hoteliers and other service providers (including but not limited to shipping, rail, car hire, and restaurant service providers) who provide services in relation to your tour. Some of these terms and conditions may permit the service provider to cancel, delay, divert or substitute services at their discretion, and may limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. It is your responsibility to be aware of and comply with the terms and conditions of each service provider.

Risk and liability

While your safety is of paramount concern, it is acknowledged by all parties that there are general risks involved with travelling that are beyond our control. We are not liable to you for any loss, cost or damage you may incur as a result of these general risks which include contact with native fauna, local residents, unforeseen events and travel in remote locations.

By making this booking you agree that there are associated risks and you release us unconditionally from all liability including and not limited to:
•Any cause of action including – injury, damage, loss, cost, delay, additional expenses, inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour,
•Any force majeure events or other events beyond our control including but not limited to war, civil disobedience, terrorism, insurrection, accidents, explosion, sickness, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action. If we or our service providers are affected in any way by a force majeure event, it is our discretion to either vary or cancel any itinerary or arrangement in relation the tour as we consider necessary without, incurring any liability to you.
Each service provider is responsible for the part of the tour it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance or service of any service provider. Without limitation, you release us from all liability and any claim you may have in relation to the service provider should be raised with them directly. Regardless whether the act arises with omission from the service provider including:
•Personal injury
•Loss
•Damage
•Costs & Expenses
•Property Damage
It is your responsibility to take care and diligence while on tour and you indemnify us against all actions, proceedings, claims, demands, expenses and costs (inclusive of legal costs on a full indemnity basis and whether incurred by or awarded or against us) as a result of, or arising directly or indirectly to being on tour or any act or omission by you in relation to the tour and no refund will be provided of any unused portion of the tour.
In the event of any force majeure events, we or the service provider will undertake to make other arrangements to continue the tour in a manner that can be best arranged. You acknowledge that a force majeure event may result in a cancellation of any proposed or planned tours or continuation of the proposed tour. If travel is not possible due to flooding, arrangements will be attempted to be made to continue the tour as best as can be arranged, by other means such as bus or rail. It is also acknowledged by you that the tour may not be able to be provided as advertised and we will use our best endeavours to make alternative arrangements regarding itinerary, travel and accommodation.

Terms and Conditions were updated on the 26 February, 2020